Answers Before You Open Your Account

This page works like the front desk of our support. We grouped the questions by the moment you hit them: funding the account with bKash, Nagad or Rocket, signing in on a mid-range phone, moving from lobby to table, and getting money back out. Each answer names the step or the screen involved, so you can follow it without opening a chat

first. Read straight through, or jump to the question that matches your screen. Most conversations we have, from players in Dhaka or Chattogram, begin with the same two questions: did the bKash deposit land, and where is the Rocket withdrawal. Both sit in the payment group below, written as a sequence rather than a sentence of reassurance. Where a detail depends on

your wallet, your device or your region, the answer says so. Where a provider publishes RTP, we point to it; where it does not, no figure appears. If your question is missing, the support block at the bottom tells you what to send us so we can answer properly the first time.